FAQ

1. Do you offer free shipping?

Yes! We offer free shipping across the entire United States.

2. Do you ship internationally?

No. We currently do not offer international shipping.

3. How long does shipping take?

• Processing time: 1–2 business days

• Delivery time: 3–4 business days

4. What payment methods do you accept?

We accept all major payment methods available at checkout, including credit/debit cards and secure payment services.

5. What is your return policy?

You may return products within 7 days of delivery.
Exchanges are available for 10 days.

6. How long do refunds take?

Refunds are processed within 5–10 business days after we receive and inspect the product.

7. How can I contact customer support?

Email us at contact@wenzra.store or call 614-204-1003.

8. What types of products do you sell?

We specialize in professional and home-use baking tools, including molds, cutters, icing tools, kitchen accessories, and more.

9. Can I cancel my order?

Orders can be canceled before they are shipped.
Once shipped, they must go through the return process.

10. Do you offer wholesale or bulk orders?

Yes! Send us an email and our team will assist you with wholesale pricing.