Return & Refund Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase.
Ramineni BakeCraft accepts returns within 7 days after the date of delivery.

To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging.

  • Items that show signs of use, wear, or damage may not qualify.

  • Proof of purchase (order number or receipt) is required.

2. Exchanges

Customers may request an exchange for another product or replacement within 10 days from the date of delivery.
Exchanges are subject to product availability.
If the requested item is out of stock, we may offer:

  • A similar replacement item, or

  • A refund according to our refund guidelines.

3. Return Process

To initiate a return or exchange, please contact our customer support team:
📧 Email: contact@wenzra.store
📞 Phone: 614-204-1003

After contacting us:

  1. Our team will review your request and provide instructions.

  2. You may be asked to ship the item back to our return address.

  3. Return shipping instructions will be clearly provided to ensure safe handling.

4. Return Shipping Costs

  • If the return is due to our error (wrong item, damaged item, defective item), we will cover the return shipping cost.

  • If the return is due to a customer’s personal preference (change of mind, mistaken order), the customer is responsible for the return shipping fee.

5. Refund Processing Time

Once your return is received and inspected, we will issue your refund.
Refund timelines:

  • Refund will be processed within 5–10 business days after we receive the returned product.

  • Refund will be issued back to your original method of payment.

  • Processing time may vary depending on your bank or payment provider.

6. Non-Returnable Items

For safety and hygiene reasons, certain bakery tools or consumable items may not be eligible for return if opened or used.
Examples include:

  • Food-contact tools that have been used

  • Items sold as clearance

  • Custom or personalized items

(Your store can choose to add or remove items here.)

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Please contact us within 48 hours of receiving the item.

  • Provide photos or videos of the issue so we can assist you quickly.

  • We will offer a replacement or a full refund, depending on your preference.

8. Order Cancellation

Orders may be canceled before they are processed.
Once an order has been shipped, it cannot be canceled and must go through the return process.

9. Policy Updates

Ramineni BakeCraft may update or modify this policy at any time.
All changes will be posted on our website.